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OAKLAND, CA - OCTOBER 16: Southwest Airlines planes taxi at the Oakland International Airport October 16, 2008 in Oakland, California. Southwest Airlines reported a loss today, the first time in 17 years, as the company was forced to write down third quarter fuel hedging costs. The airline reported a loss of $120 million for the quarter despite an 11.7 percent increase in revenues. (Photo by Justin Sullivan/Getty Images)

Nobody enjoys when their flight is delayed. Southwest employees know that and recently tried to make the best of one of those situations.

There’s a Southwest employee in Orlando (a gate agent) who was helping passengers deal with a flight delay.

Kristin Dundas of Windermere, Florida, was planning to fly Thursday from Orlando to Washington D.C. She was one of the delayed passengers.

Kristin said the gate agent held a contest for the “worst driver’s license picture,” and also a paper airplane contest.

Kristin tweeted: “My flight to Washington DC has been delayed for almost 2 and a half hours and I was getting HEATED until this gate agent started playing games with everyone waiting to pass the time and now I’m like I’ll wait all d— night if you keep this up.”

A Southwest Airlines representative responded with the following: “I’m glad our Agent was able to make the delay a little more bearable for y’all, Kristen! We hope to have you on your way ASAP.”

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